What are my order options?
If you need to purchase additional cards or the guidebook due to damage or loss, please email us at: email@example.com.
Shipping is mailed Priority Mail within the continental United States.
How can I track my package?
Once you place your order you will receive an order confirmation email. As soon as your order is packed and ready to be shipped you will receive a second email letting you know it's on its way. This email will include a link to track your package. However, the tracking link will not work for international orders that have not purchased premium shipping. StillPoint Schoolhouse LLC is not responsible for any packages that are stolen or lost once we have proof of delivery.
International Mandala print orders will be printed and shipped from a European location. If you are ordering outside the US please email us at firstname.lastname@example.org to place your print order. However, when ordering the Mindful Mandala cards recipients of international orders are responsible for all duties, taxes, and brokerage fees upon delivery. Please note that customs may hold packages and, unfortunately, there is nothing we can do in those situations. Customers are responsible for any fees customs may charge. StillPoint Schoolhouse LLC is not responsible for any packages lost or damaged while in transit to a destination outside of the United States.
In order to keep 'Standard Shipping' costs as low as possible for our customers, we send our standard packages by priority mail. Unfortunately, this means that your package will not come with tracking information. 'Premium Shipping' options are available for select countries for a higher fee. Please note that customers are responsible for any fees associated with orders that are sent back to us due to refusal to pay a customs fee or because of an insufficient address. Please see the "Return-to-Sender" section below for more details.
Contact us if you still have not received your international order after 35 days.
Estimated Shipping Times
Domestic Standard Shipping: 7-10 days // International Standard Shipping: 14-30 days // PLEASE NOTE THAT DUE TO COVID19 THESE ARE ESTIMATES BASED ON AVERAGE SHIPPING TIMES AND ARE NOT GUARANTEED TO ARRIVE WITHIN THOSE TIME FRAMES
Entered the wrong shipping address?
Email email@example.com immediately with the subject “ADDRESS CHANGE” and we will do our best to correct your information. If your package was already sent out and you do not receive your order, we will not replace your order free of charge, so please enter your address carefully.
Returns are accepted, but your return cannot be used and must be in its original condition and shipped back in its original packaging within one week of when you receive your order. Customers are responsible for all shipping costs. We do not refund shipping costs and do not pay for return shipping costs. Once we receive your return and confirm that it is in its original condition and packaging, we will process your refund. Please note that customers who enter incorrect shipping addresses or refuse delivery due to customs or other shipping fees will receive their refund minus any "return-to-sender" fees imposed by the shipping company once the order is returned to us.
If you need to make a return, please email us at firstname.lastname@example.org. Be sure to include: your order number, full name, original shipping address, and reason for return in your email. Please email us with the tracking number once you ship your returned item back to us so that we know when it will arrive. Your return must have a postmark date that is within seven days of when your package was delivered to you.
If you receive a damaged or incorrect product, please contact us within 7 days of delivery and we will send you a replacement.
If orders are returned to us due to an incorrect address or refusal to pay customs fees, the order can be shipped back to the customer at the customer's expense including any "return-to-sender" fees imposed by the shipping company. Alternatively, we can refund the customer for the cost of the deck minus any shipping charges and "return to sender" fees imposed by the shipping company.
How do I cancel my order?
Email email@example.com with the subject “CANCEL ORDER” and we will try our best to cancel your order before it ships. If the order has already been processed and shipped, then we cannot cancel it. Contact us immediately to avoid this.
For more information on becoming a wholesale partner email us at firstname.lastname@example.org.
Free Shipping over $50.00 purchase