SHIPPING & RETURN Policy

What are my order options? 

If you need to purchase additional cards or the guidebook due to damage or loss, please email us at: info@mindfulmandala.com.

Shipping fees

Shipping is mailed Priority Mail within the continental United States.

How can I track my package? 

Once  you place your order you will receive an order confirmation email. As  soon as your order is packed and ready to be shipped you will receive a  second email letting you know it's on its way. This email will include a  link to track your package. However, the tracking link will not work  for international orders that have not purchased premium shipping.  StillPoint Schoolhouse LLC is not responsible for any packages that are  stolen or lost once we have proof of delivery.

International Shipping 

International  Mandala print orders will be printed and shipped from a European  location. If you are ordering outside the US please email us at  info@mindfulmandala.com to place your print order. However, when  ordering the Mindful Mandala cards recipients of international orders  are responsible for all duties, taxes, and brokerage fees upon delivery.   Please note that customs may hold packages and, unfortunately, there  is nothing we can do in those situations. Customers are responsible for  any fees customs may charge. StillPoint Schoolhouse LLC is not  responsible for any packages lost or damaged while in transit to a  destination outside of the United States. 
   In order to keep  'Standard Shipping' costs as low as possible for our customers, we send  our standard packages by priority mail. Unfortunately, this means that  your package will not come with tracking information.

'Premium  Shipping' options are available for select countries for a higher fee.  Please note that customers are responsible for any fees associated with  orders that are sent back to us due to refusal to pay a customs fee or  because of an insufficient address. Please see the "Return-to-Sender"  section below for more details.
   Contact us if you still have not received your international order after 35 days.

Estimated Shipping Times

Domestic  Standard Shipping: 7-10 days  //  International Standard Shipping:  14-30 days  // PLEASE NOTE THAT DUE TO COVID19 THESE ARE ESTIMATES BASED  ON AVERAGE SHIPPING TIMES AND ARE NOT GUARANTEED TO ARRIVE WITHIN THOSE  TIME FRAMES

Entered the wrong shipping address?

Email  info@mindfulmandala.com immediately with the subject “ADDRESS CHANGE”  and we will do our best to correct your information. If your package was  already sent out and you do not receive your order, we will not replace  your order free of charge, so please enter your address carefully. 
 

Return Policy

Returns  are accepted, but your return cannot be used and must be in its  original condition and shipped back in its original packaging within one  week of when you receive your order. Customers are responsible for all  shipping costs. We do not refund shipping costs and do not pay for  return shipping costs. Once we receive your return and confirm that it  is in its original condition and packaging, we will process your refund.  Please note that customers who enter incorrect shipping addresses or  refuse delivery due to customs or other shipping fees will receive their  refund minus any "return-to-sender" fees imposed by the shipping  company once the order is returned to us. 
   If you need to make a  return, please email us at info@mindfulmandala.com. Be sure to include:  your order number, full name, original shipping address, and reason for  return in your email. Please email us with the tracking number once you  ship your returned item back to us so that we know when it will arrive.  Your return must have a postmark date that is within seven days of when  your package was delivered to you. 
   If you receive a damaged or  incorrect product, please contact us within 7 days of delivery and we  will send you a replacement.


Return-to-sender 

If  orders are returned to us due to an incorrect address or refusal to pay  customs fees, the order can be shipped back to the customer at the  customer's expense including any "return-to-sender" fees imposed by the  shipping company.  Alternatively, we can refund the customer for the  cost of the deck minus any shipping charges and "return to sender" fees  imposed by the shipping company. 

How do I cancel my order?

Email  info@mindfulmandala.com with the subject “CANCEL ORDER” and we will try  our best to cancel your order before it ships. If the order has already  been processed and shipped, then we cannot cancel it. Contact us  immediately to avoid this. 

 

Wholesale Inquiry

For more information on becoming a wholesale partner email us at info@mindfulmandala.com.